Disengaged employees cost the global economy $7.8 trillion annually. This eye-opening statistic comes from Forbes’ coverage of Tiffani Bova’s new book, The Experience Mindset: Changing the Way You Think About Growth. Bova emphasizes the importance of managing both employee and customer experiences, and her ideas are backed by research from Salesforce studies of thousands of employees and executives worldwide. 

Don’t miss out on the insights The Experience Mindset has to offer, read the full Forbes article here. 

Growth & innovation evangelist Tiffani Bova is a top expert and influencer on sales, customer experience, innovation, digital transformation, and the future of work. She is the author of the Wall Street Journal bestseller, Growth IQ and the new book, The Experience Mindset: Changing the Way You Think About Growth (June 2023). Ranked in the Thinkers50 list of the world’s top management thinkers, Tiffani is a contributor to Forbes, Harvard Business Review, and Entrepreneur. She is also the host of the 5-Star-rated podcast, What’s Next! With Tiffani Bova.