When it comes to growing your business, you need more than a great product or service. You need to deliver a great customer experience—every time.

According to a Salesforce study “State of the Connected Customer”, 80% of customers say their experience with a business is just as important as its products or services. In fact, Bain & Company (creators of Net Promoter Score), have shown that the customer loyalty score explains between 10-70% of the differences in revenue between direct competitors.

Unfortunately, not every company is an expert in delivering a great customer experience. A 2020 Walker Study, found that many companies’ customer experience maturity is low and that in order to grow, businesses must create a customer-centric culture.

Fortunately, BigSpeak Speakers Bureau works with the top customer experience keynote speakers and consultants in the industry. These customer experience speakers have turned around companies like Harley-Davidson, worked for top customer-centric companies like Zappos and Disney, or are currently driving growth in their companies, such as Salesforce.

If you would like to start delivering a better customer experience to drive your growth, here are the top customer experience keynote speakers.

Ken Schmidt is a top customer loyalty speaker and the former Director of Communications at Harley-Davidson Motor Company. He helped turn Harley-Davidson around in the 80s, driving up customer loyalty. In his talks, Ken explains how people are not loyal to products or services but to people. He’ll show your team how Harley-Davidson built “tattoo-worthy” customer relationships that turned customers into evangelists.

Tiffani Bova is a top influence and keynote speaker on customer experience, a growth evangelist, and the author of Growth IQ. In her talks, Tifffani shares how companies most prioritize the human elements of business. By becoming an employee-first organization, you can help create a more customer-centric organization that will drive your business growth.

Duncan Wardle is a top innovation keynote speaker and customer experience expert. As the former Vice President of Innovation & Creativity at The Walt Disney Company, Wardle helped with many of their customer-centric strategies. In his talks, Duncan shows how to take your company from a product-centric focus to a customer-centric focus, using some of the strategies that made Disney one of the most beloved companies in the world.

Robert Richman is a top customer experience keynote speaker and co-creator of Zappos Insights. In his talks, Robert shares how Zappos became one of the top customer experience companies in the world by creating a company culture focused on the customer. He teaches how to design great customer experiences while developing a company culture to sustain your high level of service.

Simon T. Bailey is a top business keynote speaker and former leader of the Disney institute. He has been named one of the top 25 people who will help you reach your business and life goals by SUCCESS magazine. In his talks, he shares how to engage all stakeholders and the five principles for keeping a customer for life

Molly Bloom is a top customer experience keynote speaker and bestselling author of Molly’s Game. Molly helped turn a basement poker game into a multimillion-dollar business by creating a unique customer culture for her players. In her talks, Molly shares how she trained her employees to create an exclusive experience that kept players coming back to her games.

If you’re interested in booking a top customer experience keynote speaker, contact BigSpeak speakers bureau today.

More About Customer Experience:

4 Ways to Improve Your Customer Experience in 2022

How to Design a Creative Experience for Your Customer

Why You Should Forget Customer Service, Experience, and Loyalty

Embrace Customer Complaints To Up Your Customer Experience to Excellent

Respond to Customer Complaints like a CEO