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Tag Archive for Customer Service
Aug 18, 2015
Customer Service in the Digital Age: Customer Service Trends You Should Know in 2016
Speed, omnipresence, and individuation are all growing trends in customer service. Businesses now must be available by web, phone, email, and in person. Customer complaints…
Aug 18, 2015
What Disneyland Can Teach Us About Customer Service
60 years ago, Walt Disney founded Disneyland, and 60 years later the Disney theme parks continue to attract tens of millions of visitors each year.…
Aug 18, 2015
Customer Service in Conflict Situations
James Lloyd knows a lot about satisfied — and dissatisfied — customers. The former church minister and present-day master customer service trainer has worked with…