BigSpeak® Speakers Bureau: Motivational Speakers | Keynote Speakers | Business Speakers
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Tag Archive for Customer Service
Jan 6, 2020
Top Sales Keynote Speakers and Trainers
Sales is the lifeblood of business. You can’t stay in business if you don’t make sales. In a competitive industry, you need to up your…
Dec 19, 2019
Get To Know Our Team—Rebecca Buel
We’d like to introduce you to Rebecca! Most of you probably already know Rebecca; she’s been with BigSpeak for 6 years and has been a…
Aug 21, 2019
How to Design a Creative Experience for Your Customer
What do customers and businesses have in common with each other? They both want a unique experience. Creativity is the strategy that every competitor strives…
Aug 9, 2019
Why You Should Forget Customer Service, Experience, and Loyalty
Forget all the books you read about customer service, customer experience, and customer loyalty. You only need to know one thing for business success: Customer…
Jun 5, 2019
Joey Coleman Goes From Grammy Nominated Singer to Customer Experience Expert
There was a moment when Joey Coleman was on tour with the University of Notre Dame Glee Club where the importance of customer experience became…
Sep 25, 2017
Seven Smart Ways Your Business Can Adapt to a Disruptive Business Environment
Frits van Paasschen, author of The Disruptors’ Feast, explains seven smart ways you can adapt to a disruptive business environment. Are you worried about falling…
Jun 22, 2017
In the Digital Age Sales & Customer Service are Changing Drastically—But Also Not All
“What consumers want today are experiences—memorable events that engage each individual in an inherently personal way,” says Joseph Pine, co-founder of Strategic Horizons, LLP. “Businesses…
Jun 20, 2017
Respond to Customer Complaints like a CEO
Customer complaints are broadcast more widely now than ever on social media platforms like Facebook, Twitter, and Yelp. Where once customers had to call or…
Jun 19, 2017
Are You Providing An Authentic Experience For Your Customers?
Acording to Joseph Pine, co-author of The Experience Economy, if you want to differentiate yourself from others and thrive in today’s marketplace you have to…
May 15, 2017
Follow These Five Steps to Set A Standard for Great Customer Service
Excel at customer service like the Ritz-Carlton by following these five steps. When it comes to customer service, the Ritz-Carlton has the gold standard. Whether…
Feb 6, 2017
Customer Service—What’s the Big Deal?
Customer Service: You’ve probably had the importance of customer service drilled into your head at every job since you entered the workforce. And you’ve probably…
Mar 4, 2016
How to Increase Productivity and Improve Service Simultaneously (and Easily)
Many people think of improving service and improving productivity as diametrically opposing objectives. Increasing productivity means doing more with less, which means reducing service levels.…