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Tag Archive for Customer Experience
Sep 24, 2019
Winning The 21st-Century Customer Experience
According to customer experience expert and New York Times bestselling author Joseph Michelli, customer satisfaction is declining due to changing customer expectations. Learn how you…
Aug 9, 2019
Why You Should Forget Customer Service, Experience, and Loyalty
Forget all the books you read about customer service, customer experience, and customer loyalty. You only need to know one thing for business success: Customer…
Jun 5, 2019
Joey Coleman Goes From Grammy Nominated Singer to Customer Experience Expert
There was a moment when Joey Coleman was on tour with the University of Notre Dame Glee Club where the importance of customer experience became…
Nov 12, 2018
Jason Bradshaw Believes Everyone Can Be One Percent Better
Jason Bradshaw learned the importance of customer experience at age 14. Jason started his own computer retail business with the goal of making enough money…
Sep 25, 2017
Seven Smart Ways Your Business Can Adapt to a Disruptive Business Environment
Frits van Paasschen, author of The Disruptors’ Feast, explains seven smart ways you can adapt to a disruptive business environment. Are you worried about falling…
Jun 22, 2017
In the Digital Age Sales & Customer Service are Changing Drastically—But Also Not All
“What consumers want today are experiences—memorable events that engage each individual in an inherently personal way,” says Joseph Pine, co-founder of Strategic Horizons, LLP. “Businesses…
Jun 19, 2017
Are You Providing An Authentic Experience For Your Customers?
Acording to Joseph Pine, co-author of The Experience Economy, if you want to differentiate yourself from others and thrive in today’s marketplace you have to…