Negotiation Excellence
“The Secrets of Hostage Negotiators” keynote presentation provides attendees with a behind the scenes look at persuasion and influence, with a Harvard and FBI trained hostage negotiator. This interactive seminar provides professionals with a framework to conduct ...
“The Secrets of Hostage Negotiators” keynote presentation provides attendees with a behind the scenes look at persuasion and influence, with a Harvard and FBI trained hostage negotiator. This interactive seminar provides professionals with a framework to conduct negotiations, implementing the power of persuasion when under pressure, using a principle-based approach. We will explore how people make decisions and how we can use techniques of influence to nudge them in a positive direction. Those in attendance will leave with the knowledge and skills used by crisis and hostage negotiators, and a discussion of how this can be used in the private sector to increase sales, improve customer service, and implement stronger leadership.