About Speaker Meg Gilbert Crofton…
Meg Crofton built a 35-year career with The Walt Disney Company, working in a wide variety of both staff and operations roles. She held senior leadership positions with accountability for multifaceted operations of the parks and resorts as well as over 100,000 “cast members”. Together, they delivered record levels of revenue and profitability, developed world class leadership talent, focused on continuous improvement of guest experiences, and drove strategic change to include the integration of physical and digital experiences.
As a lifelong learner Meg is highly motivated to engage in meaningful work that is of service to others. She believes it is both a responsibility and a privilege to share experiences in life and leadership, and to pay it forward. Meg serves on three corporate boards, mentors extensively, and enjoys speaking opportunities aimed at leaders who are focused on their own development, customer service, culture building, and change management.
During her talks, Meg uses storytelling and Q&A to share her journey and lessons learned.
Meg is widely known and respected for her outstanding leadership and passion for a world-class customer and employee experience. She believes that when great brand, culture and leadership are present, employees in any organization can make “magic” happen. Upon retirement, Meg received the highest honor Disney bestows – a dedicated window on Main Street, U.S.A. in the Magic Kingdom park. It celebrates her legacy of mentoring and leadership development.
In addition to her company responsibilities, Meg was also committed to giving back to her community through volunteer service at many non-profit organizations. She served as an executive leader on the following boards: Board of Trustees for Rollins College and the University of Central Florida (the second largest university in the United States), the Central Florida Economic Development Commission, the Mayor’s Commission to End Homelessness, the executive committee to build the Dr. Phillips Center for Performing Arts, as well as the Board of Orlando Health (a $2B not-for-profit hospital system).
Meg earned both her bachelor’s degree in marketing and her MBA from Florida State University. She was inducted into the FSU College of Business Hall of Fame in 2008, and recognized with the University’s Distinguished Alumni Award in 2013.
Meg and her husband, Rich, now reside in Northern California and she continues her dedication to what she calls her “heart work”…helping leaders realize their greatest potential. She has been a featured speaker at venues ranging from international industry conferences to leadership development programs within companies for their high potential talent. She has also done pro-bono work for non-profit organizations. Meg has coached leaders in areas regarding their personal brand, team leadership and interpersonal communications. She encourages them to see that their authentic combination of all of these drives business performance. Meg has the ability to listen and to understand an individual’s unique strengths and opportunities. Meg also has a willingness to share her own leadership journey with examples and stories to illustrate lessons learned. These two attributes are a powerful combination.
As a life-long learner, Meg is currently engaged in board service and serves on the board of Tupperware Brands (TUP [NYSE], 2008-2015 Fortune magazine’s “World’s Most Admired Companies” and Forbes “Platinum 400: America’s Best Big Companies”).