Dr. Ken Sterling, MBA & Esq.

In an era where technology and AI are reshaping our world at an unprecedented pace, the intersection of ethics, law, and leadership in media and technology has never been more critical. This keynote will delve into the complex legal and ethical challenges faced by businesses, individuals, and governments alike as they navigate the digital landscape. Explore the implications of AI, data privacy, and free speech in the context of emerging technologies and evolving societal expectations.  This keynote can be customized for the audience to focus more on technology companies, social media platforms, data privacy, intellectual property (IP) or how to be compliant and welcoming with employees and customers.

Today from a legal and compliance lens, all companies must innovate or die – this means that all stakeholders, in every corner of the enterprise should be innovative and embrace technology.  Add on top of innovation, a relentless tenacity and drive to constantly improve.  At this point in the AI era, you will NOT be replaced by AI.  However, you will be replaced by someone who knows how to use AI.  In this interactive discussion and moderated Q&A, leaders learn what they need to know about AI today and how to future-proof your business and harness AI as a strategic advantage.

In this interactive session, Ken does a deep dive on “Why the emphasis on Customer Experience” and/or “Why the emphasis on Employee Feedback and Experience,” unpacking case studies, best-practices and the data behind why customer experience strategy is your top priority.

Data from your company and clients can be included, along with actionable NPS strategies and other magical methods to wow your clients and grow.

Ken also weaves in best practices of of customer experience greats, along with wisdom from Robert Cialdini, Jeffrey Gittomer and Aaron Ross, Ken explains that a combination of specialization, building relationships and using our ABS (activity based selling) will result in productive pipelines and hyper-growth sales.

We all negotiate and make several deals, every day – at home, at work and everywhere in between. In this interactive keynote talk, Ken shares about the history of dealmaking, talks about inside deals and learnings he’s been involved with and some of the most iconic deals of our era – then has the audience participate in dealmaking and negotiation exercises.