Ken Schmidt

Customer Loyalty Expert; Reputation and Brand-building Authority; Senior Role in Harley-Davidson Turnaround; and Author, Make Some Noise: The Unconventional Road to Dominance

It’s an impersonal world, where so many products and services are seen as easily-replaced, indistinct commodities. Whether you stand out or get lost in the crowd is a choice. A mindset. Ken Schmidt faced those same challenges himself and gained acclaim for his role in the extraordinary turnaround of the legendary Harley-Davidson Motor Company. That transformation was based on a change in mindset and a focus on answering three key strategic questions. While times have changed, what humans want and need from the businesses they buy from and work for hasn’t. In his high-energy speeches, Ken inspires companies and individuals to shift their thinking and ride a path to success by becoming memorable – not for what they do or what they make, but for how they connect with people. Ken is author of Make Some Noise: The Unconventional Road to Dominance. He’s also host of the Tailgating with Geniuses podcast and co-founder of Torque Sessions Leadership Training. In all of his endeavors, Ken brings an unconventional perspective that helps organizations and individuals reframe how they engage with their marketplace.

  • Ken Schmidt Keynote Speaker Fee Fee range is for U.S. events, depending on location and organization type

    $20,001 - $30,000

  • Languages Spoken

    English

  • Travels From

    Washington DC, USA

  • Ken Schmidt Keynote Speaker Fee Fee range is for U.S. events, depending on location and organization type

    $20,001 - $30,000

  • Languages Spoken

    English

  • Travels From

    Washington DC, USA

Suggested Keynote Speaker Programs

Make Some Noise: Change Directions, Open The Throttle and Dominate Your Marketplace

“Being known for what you do – no matter how well you do it – makes you a replaceable commodity,” says Ken Schmidt. “Competitive dominance comes when your market knows you for who you are, ...

“Being known for what you do – no matter how well you do it – makes you a replaceable commodity,” says Ken Schmidt. “Competitive dominance comes when your market knows you for who you are, associates you with positive human attributes and rewards you with their loyalty.” This talk is rooted in the highly unconventional ideas that drove Harley-Davidson’s transformation and unlikely return to dominance, as Ken and his team shifted the company away from its commoditized “product-first” mindset to a fiercely committed “people-first” mindset that takes advantage of key drivers of human behavior. Ken’s high energy, humor, amazing visuals and actionable take-aways abound as he shows businesses of every size and scope how to tap into the behavioral drivers that ignite employee and customer passion, build marketplace preference and fuel tattoo-worthy levels of customer loyalty. 

 AUDIENCE TAKEAWAYS

  • Discover the three questions that most directly impact your reputation and competitiveness
  • Transform your company mindset toward being known for who you are vs. what you do
  • Master how to harness drivers of human behavior to create preference and loyalty
  • Uncover the secret to being memorable so customers refer you to others
  • Learn the true meaning of misunderstood terms like “customer experience” and “loyalty”

Learn More

Rev Up Your Reputation: Be Memorable, Preferred and Talked About

What does it take to get your customers to share compelling stories about your business and recommend it to others? Specifically, what would you want them to say? Engaging stories, paired with distinct and unexpected language, are highly ...

What does it take to get your customers to share compelling stories about your business and recommend it to others? Specifically, what would you want them to say? Engaging stories, paired with distinct and unexpected language, are highly memorable and help shape perceptions, boost advocacy, and drive demand. Ken Schmidt knows that powerful stories are essential for distancing your business from competitors and building a rock-solid reputation. In this presentation, Schmidt outlines simple, actionable strategies for companies to develop their own distinctive voice and create stories that resonate, leading to lasting differentiation and loyal, vocal customers. What are your customers saying about you right now?

AUDIENCE TAKEAWAYS

  • Elevate the likeability of your business by crafting stories that delight customers
  • Uncover the three core elements behind every memorable story that’s ever been told
  • Learn how to craft vocabulary that breathes new life into the seemingly familiar or mundane
  • Find your three most memorable and distinguishing storylines
  • Discover simple tools that encourage employees to become storytellers

Learn More

About Keynote Speaker Ken Schmidt

It’s an impersonal world, where so many products and services are seen as easilyreplaced, indistinct commodities. Whether you stand out or get lost in the crowd is a choice. A mindset. Ken Schmidt faced those same challenges himself and gained acclaim for his role in the extraordinary turnaround of the legendary HarleyDavidson Motor Company. That transformation was based on a change in mindset and a focus on answering three key strategic questions. While times have changed, what humans want and need from the businesses they buy from and work for hasn’t. In his highenergy speeches, Ken inspires companies and individuals to shift their thinking and ride a path to success by becoming memorable not for what they do or what they make, but for how they connect with people. Ken is author of Make Some Noise: The Unconventional Road to Dominance. He’s also host of the Tailgating with Geniuses podcast and cofounder of Torque Sessions Leadership Training. In all of his endeavors, Ken brings an unconventional perspective that helps organizations and individuals reframe how they engage with their marketplace.

Ken Schmidt’s career in the motorcycle industry began in 1985 as a specialist in corporate positioning and media relations for the thenstruggling HarleyDavidson. He was tasked with helping the company restore its image, improve its competitiveness, and create demand for its motorcycles. Within a few short years, sales of HarleyDavidson motorcycles skyrocketed, and the company returned to prominence as one of the most respected, profitable, and frequently reportedon companies in the world. In 1990, Ken became director of HarleyDavidson’s corporate and financial communications, serving as its primary spokesperson to the media and the financial communities. He frequently appeared in mainstream and business media to offer insights on nontraditional communications, customer attraction, and brandbuilding. His expertise and success at HarleyDavidson ultimately led to consulting assignments and speaking invitations from all over the world.

In 1997, Ken left HarleyDavidson to take an ownership position with a highly successful Chicagobased marketing firm, VSA Partners. In addition to HarleyDavidson, VSA served a virtual who’s who of the world’s bestknown brands. In 1999, he sold his portion of VSA to start his own business, Ken Schmidt Company, to combine two of his greatest passions, motorcycling and speaking. He uses motorcycles as a metaphor to expose people to proven ideas and concepts they’ve likely never imagined.

In addition to speaking and consulting, Ken is cofounder of Torque Sessions Leadership Training. Through a combination of handson training and interactive workshops, these sessions help individuals and organizations reposition themselves to become dominant competitors, maximize leadership effectiveness, build a peoplefirst culture of innovation and foster loyalty among customers and employees.

Ken is also the host of the popular podcast Tailgating with Geniuses, wherein he talks with some of the most innovative and successful leaders in a variety of industries to discuss their unique perspectives on leadership, major challenges, and success. Ken’s relatable and engaging hosting style has made the podcast a hit with listeners looking to learn from the best and achieve their own personal and professional goals.

Ken authored Make Some Noise: The Unconventional Road to Dominance, which gives business leaders an easytofollow roadmap for improving their competitiveness, using many of the techniques he championed at HarleyDavidson. He considers his work on 100 Years of HarleyDavidson, a global best seller, to be one of his greatest and most rewarding achievements. After all he has accomplished, Ken remains committed to his philosophy of standing out, taking risks, and having fun in both his personal and professional life. He says, “Never do what’s expected, make yourself as noticeably different as possible, and have a lot more fun than you’re supposed to.”

Testimonials

This is now the second time you made me look good! I knew this time to not let anyone speak after you. Avis car rental will never let me live it down that I scheduled them after you. You have the gift of educating while entertaining – no easy feat.

Rachael Singer

Director, Business Development, Signature Travel Network

Thank you so much for your note, and for your amazing presentations! We have heard nothing but stellar reviews from all of our team members, so you were quite the hit. We so appreciate that you came in ready, energized, and with new ideas.

Sarah Richardson

United Healthcare

A great time was had by all! It was so fun working with you! I especially appreciate working with a true professional who understands the need for advance preparation. It would shock you how many “professional” speakers show up 5 minutes before their presentation, toss their thumb drive to the technical crew, and then are shocked to realize they haven’t formatted their slides correctly and that they’re out of focus pictures look bad on a 20 ft. wide  screen.

Sherry Johnson

Producer, Merestone Productions

Talk about passion! The feedback we’ve received from everyone at conference regarding your keynote has been nothing but stellar. Thank you again for helping our conference be such a success!

Devin Bevis

Director, Franchise Services, Firstlight Home Care

Thank you for your energy, message and participation in our National Business meeting.  You set the tone for our meeting and delivered an outstanding call to action that resonated with the audience.  A lot of what you provided became part of our language and message as we went through the rest of the session. You were a pleasure to work with!

Jeremy Keenan

Director, Strategic Marketing, WestRock

Your presentation was a huge hit at the event, and the overwhelmingly positive comments focused on the relevance of your content, the energy/passion/humor of your delivery, and the overall fascinating story you deliver regarding one of the most famous companies of all time. Speaking confidently from my 15 years of experience working in the PTC Sales organization, this can be a tough crowd. And the timing of your delivery at end of our second day of General Session made me a bit nervous, but you carried the show and left the audience on a huge high mark. Thanks again so much for your work with us!

Lisa Marie Casello

Sales Enablement Director, PTC Sales and Distribution

Ken Schmidt was terrific and very appropriate for our Scouting donor base. They loved him yesterday.

R. Scott Evans

Boy Scouts of America, Lake Erie Council

Ken Schmidt was the perfect addition to our event. He and his team are incredibly professional, kind and easy to work with. Ken exceeded our expectations and was incredibly knowledgeable about the topics presented.

GE Healthcare Partners

 

Media

Article

Jun 22, 2021

Laid Back Lawn Chair Discussions with Geniuses

BigSpeak Exclusive Speaker Ken Schmidt’s new podcast, Tailgating with Geniuses (TWG), consists of casual lawn chair conversations with brilliant people,...

Read More

Article

Aug 9, 2019

Why You Should Forget Customer Service, Experience, and Loyalty

Forget all the books you read about customer service, customer experience, and customer loyalty. You only need to know one...

Read More

Article

Jun 14, 2019

Meet the Leaders Behind Global Brands

BigSpeak works with the leaders of brands who have changed not only the way we do business but the way we live. From Amazon...

Read More

Article

Apr 15, 2019

Meet BigSpeak’s Newest Exclusive Speaker Ken Schmidt

BigSpeak is proud to welcome the man that turned Harley-Davidson Motor Company into a tattoo-worthy brand—Ken Schmidt. Ken is a...

Read More

Close

My Catalog

PDF

    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

    Submit Clear All

    You have not added any speakers yet.