John DiJulius

International Customer Experience Keynote Speaker and author of 5 best- selling Customer and Employee Experience books.

As a customer experience, culture, and leadership keynote speaker, John DiJulius has earned top ratings from audiences around the globe. His presentations are entertaining, engaging, educational, and ALWAYS customized for your event and attendees. As a consultant and best-selling author, John has helped organizations drive business growth and develop world-class cultures. His consulting firm guides companies in building signature brand experiences that ensure loyal customers and employees. As the owner of multiple businesses, John understands the challenges you face today. He is an inspiring change agent who will help your attendees think differently and move forward.

John DiJulius Keynote Speaker Fee Fee range is for U.S. events, depending on location and organization type
$20,001 - $30,000
Languages Spoken
English

John DiJulius Keynote Speaker Fee Fee range is for U.S. events, depending on location and organization type
$20,001 - $30,000
Languages Spoken
English

Keynote Speaker Topics

Bestselling Authors
Business Speakers
Consulting Keynote Speakers
Corporate Culture Keynote Speakers
Customer Experience Keynote Speakers
Entrepreneur Keynote Speakers
Leadership Keynote Speakers
Relationships Keynote Speakers

Suggested Keynote Speaker Programs

The Employee Experience Revolution: Increase Morale, Retain your Workforce, and Drive Business Growth

As leaders, we need to do better; employees deserve better. The “Great Resignation,” “Quiet Quitting,” and “Cancel Culture” are not indictments on employees but rather business leaders’ lack of focus on truly caring for the people under their command. Today, ...

As leaders, we need to do better; employees deserve better. The “Great Resignation,” “Quiet Quitting,” and “Cancel Culture” are not indictments on employees but rather business leaders’ lack of focus on truly caring for the people under their command. Today, employees are more selective than ever regarding who they will work for; they are insisting that companies and their leaders help them live the right life. That is how you build a world-class culture.

Takeaways from The Employee Experience Revolution keynote:

How to build & develop great leaders
Creating a Recruitment Experience
Creating an Onboarding Experience
How to retain your top talent
Be the best professional decision for your employees
Leaving a Leadership Legacy
Power of Purpose

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The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World

To be a customer experience leader in your industry, you need to provide a consistently great brand experience for your customers, employees, vendors, and community. The problem is: expectations are higher than ever and one negative review can permanently ruin your reputation...

To be a customer experience leader in your industry, you need to provide a consistently great brand experience for your customers, employees, vendors, and community. The problem is: expectations are higher than ever and one negative review can permanently ruin your reputation.

Create a Customer Service Revolution within your organization and be the brand people cannot live without. Learn how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and are making price irrelevant!

Takeaways from the Customer Service Revolution keynote:

How to increase your employee’s service aptitude
How to develop compassion & empathy for your customers
How to create a Customer Experience Action statement
How to create non-negotiable standards that every team member will follow
How to build a relationship with your customer that makes you the brand they can’t live without
How to deliver a consistent world-class customer experience
How you are the experience, not technology
How to make every moment with the customer intentional

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The Relationship Economy: Building Strong Customer Connections in the Digital Age

Today is known as the digital disruption era. Technology has provided us with amazing advances, information, knowledge, instant access, and entertainment like never before. However, as convenient as these advances make our lives, they have also led to a dramatic decline in ...

Today is known as the digital disruption era. Technology has provided us with amazing advances, information, knowledge, instant access, and entertainment like never before. However, as convenient as these advances make our lives, they have also led to a dramatic decline in people skills. That is why building relationships and genuine connections have never been more important. Businesses that master The Relationship Economy will have an incredible advantage that separates them from the competition.

Takeaways from The Relationship Economy keynote:

How the technological revolution is impacting our society
How the lack of social skills is the problem of business leaders to solve
How to use technology to perform basic tasks, enabling employees to focus on building relationships that result in higher customer loyalty, retention, lifetime value, and job satisfaction
How to build a culture that creates emotional connections with your customers
How to create relationship building training for new and existing employees
How to build relationships utilizing the five key skills
How to become the brand customers and employees cannot live without
How to make price irrelevant

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About Keynote Speaker John DiJulius

John DiJulius is the Authority on Customer and Employee Experience, a Best-Selling Author, an International Keynote Speaker and Consultant, and a TEDx Speaker. John’s best-selling books include:

The Employee Experience Revolution
The Customer Service Revolution
The Relationship Economy
What’s The Secret?: To Providing A World-Class Customer Experience
Secret Service

John works with companies that want to make customer experience their competitive advantage, make price irrelevant, and become the brand customers cannot live without. He has worked with companies like The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotels, PwC, Harley Davidson, Chick-fil-A and many more.

Questions? Contact Us Any Time:

805.965.1400

info@bigspeak.com

John isn’t just talking about it, he lives it, as a very successful entrepreneur of three businesses: The DiJulius Group, a consulting and speaking firm focused on changing the world by creating a Customer Service Revolution; John Robert’s Spa, a chain of upscale salons and spas, repeatedly named one of the top 20 salons in America; and Believe in Dreams, a non-profit that fulfills dreams of economically disadvantaged youth who have survived non-medical adversity.

One of the most captivating and charismatic speakers today, John, will not only share what the best customer service organizations do but, more importantly, “how” they implement and execute it consistently company-wide.

Testimonials

John’s energy was amazing. The interactions with the group and with our associates. The content was exactly what we needed. The shared learning from Zappos call was BRILLIANT! Very engaging. Loved It!

Bernadette S.

Marriott West Palm Beach

What I like about John’s topic is, it it 100% relatable to our lives. You can walk away from the session and immediately begin implementing the topic in your day-to-day functions.

Andrew P.

The Goodyear Tire & Rubber Company

Being able to have John speak to our small group allowed the conversation to be more intimate and geared specifically towards our business and how we can impact our fans.

Savannah Bananas

John’s energy was fantastic. He was able to not only hold the attention of the audience for a 2.5 hour session, but he made sure that everyone was actively participating and taking notes on the presentation. His message was also very relevant to our industry and was extremely important for us to listen to.

Aron H.

SCCUA