Jim Sullivan

In this presentation your team will learn industry best practices relative to improving service, shift leadership, building stronger teams, improving retention, increasing sales, better connecting to your communities, measurably improve the leadership skills of your managers, teaching and inspiring multigenerational and multicultural team members to go from good to great, and EXECUTE your goals and objectives every shift, every day, with every guest. Based on industry on Jim Sullivan’s 2014 best-seller Fundamentals: 9 ways to Be Brilliant at the Basics, this presentation is full of specific “how-to’s” and examples, not theory. We’ll integrate your 2016 goals, culture and mission into the program and customize it for the results you want to achieve. Delivered in Keynote, workshop, full-day or half-day formats.

This program is based on our best-selling book and research from over 3000 Area Managers, multiunit franchisees and Regional Directors.  Your audience will learn the 7 stages of leadership development of successful multiunit operators, how to effectively manage multiple priorities, how to conduct high-impact unit visits and evolve from “inspecting units” to building stronger teams and future leaders. If you prefer, we can focus on specific elements of the book, like how to conduct high-impact unit visits, quarterly business plans or time management. We’ll integrate your 2016 goals, culture and focus into the program and customize it for the results you want to achieve. Delivered in Keynote, workshop, full-day or half-day formats.

This presentation examines why some teams outperform others doing the exact same work, and how to transform annual, quarterly and period goals into daily results. We detail best practices and the roles that Focus, Accountability, Discipline and Training play in attaining goals and fostering habitually consistent behavior in your managers and teams. We discuss the common pitfalls to why goals fail, and how to tie larger goals to daily Shift Execution. It is no harder to achieve something great than it is to achieve something good, and this workshop shows your GMs and Multiunit Leaders how to re-focus, re-charge and re-gain control of targets. Delivered in Keynote, workshop, full-day or half-day formats.

You’ve got to change with the times or the times will change you. This dynamic and detailed presentation examines the 5 critical trends in foodservice that will affect our business in the next five years.  We’ll detail current best practices and outline what is most likely to change over the next half-decade relative to Customer Service, Hiring, Technology, Training, Food & Beverage, and Marketing. Using industry research, best practices and trends, this program will detail the 3 specific strategies that foodservice owners and operators will need to apply to keep their people, performance and profits strong and competitive through the year 2020.  What will restaurants look like when 40% of servers and cashiers are replaced by tablets and kiosks in the next 5 years? What impact does smartphone ordering have on the onsite customer service experience? Which new innovations and insights in training will most radically affect overall Marketing strategy by 2020? How is wearable technology transforming how unit managers supervise people, facilities and throughput on a shift-by-shift basis? This presentation will answer those questions and teach you how to stay ahead of your customers and remain profitable. Learn how the Internet of Things is transforming foodservice.