Jay Baer

 Customer experience is how you make your customers feel. Great customer experience occurs when you exceed customer expectations. And when you do so, customers are COMPELLED to talk about you.

In this fast-paced, timely, dynamic presentation Jay teaches his customer experience excellence framework, showcasing how any business can turn customers into advocates.

With hilarious and poignant storytelling, Jay teaches attendees the three primary ways to use customer experience to trigger word-of-mouth, illustrates mistakes to avoid, and inspires audiences to put new strategies into practice immediately.

If you’re wondering how to make your company seem more exciting, you’re asking the wrong question.

You’re not competing for attention only against other similar products. You’re competing against your customers’ friends and family and viral videos and cute puppies.

To win attention today, you must ask a different question… “How can I help?”

Youtility will cause you to rethink everything you thought you knew about marketing. Filled with relevant examples, you’ll see why the Youtility system now powers the marketing programs of hundreds of major companies.

Does it seem like business has changed more in the past five years than in the 50 prior? Maybe it has. Today, technology changes and social media have created a scenario where every customer is a reporter, and every employee is in marketing.

To keep up with these changes, companies need to fundamentally retool their corporate culture, staffing, operations, and success metrics. Business must get faster. Business must use real-time data to get smarter. And business must break down silos and get more social – internally and externally.

In this innovative, intriguing and sometimes hilarious keynote presentation, Jay Baer demonstrates with real-world examples how to transform business to meet the changed expectations of modern customers.

 Haters aren’t your problem … ignoring them is.

If it feels like there are more complaints than ever, and that you’re spending more time and money dealing with negativity and backlash, you’re right. But the rise of customer complaints is actually an enormous opportunity.

In this eye-opening presentation, Jay reveals brand-new, proprietary research into The Science of Complaints – why and where your customers complain, and how to turn customer service into a marketing advantage.