Building a Brand that Matters
Zappos.com has become known as a leader in customer service and culture. In fact that’s part of what they call their 4 C’s. In this talk learn about the history of the company, an in depth look at the practices that got them to where they are, and the 7 steps they ...
Zappos.com has become known as a leader in customer service and culture. In fact that’s part of what they call their 4 C’s. In this talk learn about the history of the company, an in depth look at the practices that got them to where they are, and the 7 steps they learned along the way to building a brand that customers adore and employees love.