Passing the Spark: Motivating Others
This speech details 5 practical ways to energize a team. Topics include turnover, LOA’s, loyalty and “Pygmalion” belief in others.
Dazzling Service
This speech is a call to set new standards in service. This is an advanced interactive discussion. Topics include listening, serving, honoring and apologizing.
Life's Three Burning Questions
My research has shown that every person asks themselves these same three questions at the end of their life. The secret to happiness and productivity is to begin answering them now. This presentation is both personal and powerful, and is among my most...
My research has shown that every person asks themselves these same three questions at the end of their life. The secret to happiness and productivity is to begin answering them now. This presentation is both personal and powerful, and is among my most requested.
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Loyalty
This speech discusses the question, “What does it require to keep a customer loyal? A highlight of this experience is when the entire audience vows to never again utter the ultimate word of indifference, “whatever”.
Great-Full!
This speech presents a unique view of gratitude. When we begin looking for the positives, instead of the negatives, wonderful things happen. Morale increases, teamwork abounds, and retention strengthens.
The Top 10 Most Effective Customer Service Techniques
This is a two hour customer service session in which James shares his top 10 most effective customer service techniques gathered from 10 years of experience in the field. This speech also features his famous top 10 Phone Connectors.
Yield to New Ideas
This speech presents methods for employees and employers to find the positives with change. Whether it is a corporate merger, corporate restructuring, or downsizing; finding the positives in change will create an environment of growth and loyalty....
This speech presents methods for employees and employers to find the positives with change. Whether it is a corporate merger, corporate restructuring, or downsizing; finding the positives in change will create an environment of growth and loyalty.
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Dazzling Patients
This captivating speech enlists healthcare institutions to rate and compare their customer service, deal with patient complaints and learn 10 practical ways to honor patients of the 21st century. It addresses the issue of apologizing with regard to ...
This captivating speech enlists healthcare institutions to rate and compare their customer service, deal with patient complaints and learn 10 practical ways to honor patients of the 21st century. It addresses the issue of apologizing with regard to lowering and/or discouraging lawsuits. More importantly, James answers the question, “How did I convince 12 busy physicians to attend a 2-day seminar on this topic?”
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Responsibilities of Heroes
A specialty keynote or training seminar designed to answer difficult questions/situations facing nurses, firefighters, police, EMT’s, hospital administrators and physicians. This discussion focuses on life’s Three Burning Questions, ...
A specialty keynote or training seminar designed to answer difficult questions/situations facing nurses, firefighters, police, EMT’s, hospital administrators and physicians. This discussion focuses on life’s Three Burning Questions, Gaining Public Trust, Responsibilities of Heroes, Igniting thee Spark at Home, Living 10 Years Longer and the magic ratio of healthy relationships.
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