Harry Paul

Creating A Culture of Excellence helps you build a culture where everyone has passion and understanding for what they are doing. Continuously building the skills necessary to get the job done and remain competitive. Effectively communicate roles and responsibilities without confusion. Having the flexibility to do things differently in the ever-changing competitive business environment we all dwell in, and taking ownership for the productivity and profitability of the organization.  Doing all this with a great attitude, having fun, being present and creating unique customer experiences.

Presented in a fun, interactive and informative session, Harry Paul shows you how to banish average forever and move continually towards excellence. You’ll understand and learn how to use the four tenets to achieving excellence in your organization; how to keep your excellence from being kidnapped by average and bringing excellence into both your professional and personal lives.

Harry Paul brings the Fish principles to life in a fun, dynamic way. FISH! is based on the success of Seattle’s World Famous Pike Place Fish Market. Despite working 14-hour days in cold, wet and smelly conditions, the Pike Place fishmongers bring incredible joy, enthusiasm and accountability to work every day along with their “Thank God it’s Monday attitude.”

Instant Turnaround! will show managers at any level what they can do to start an immediate, dramatic increase in productivity and profitability by transforming their workplace into a welcoming, rewarding space full of dedicated, energized and enthusiastic colleagues. By tapping into the discretionary effort of their employees, managers and leaders will begin looking at measuring success in decades, not quarters.

Creating a workplace where people make decisions based on the mission of the organization, recognizing and appreciating hard work and coming to work every day with an attitude that they can and will make a difference. Gleaned from his bestselling books including FISH!, REVVED! and the soon to be released INSTANT TURNAROUND! participants get information they can use right away that will turn work into a productive, profitable, rewarding and fun destination.

FISH!ing for Customer Service shows you and your employees how to create memorable customer experiences that cannot be duplicated by your competition. Why? These experiences are created and delivered by your people. FISH!ing for Customer Service is a philosophy taken from the World Famous Pike Place Fish Market in Seattle, Washington. In all likelihood, this fish market is the most profitable 1200 square feet of retail space in America. It’s located right near three other fish markets that sell the same kinds of fish for the same price. Yet the Pike Place Fish Market is world famous and very successful.

FISH! for Leaders takes the FISH! Philosophy to the next level. In addition to Choose Your Attitude, Play, Be There and Make Their Day — your leaders will learn the importance of managing with trust, not fear, recognizing and appreciating everyone for their hard work, understanding how important it is for management to get involved and be visible to their people. With FISH! for Leaders you can attain and maintain success by reducing turnover, creating exceptional customer experiences, increasing market share, develop productive and happy people who are fully engaged and who know that they are making a difference.

The FISH! Philosophy shows you and your employees how to create a culture where people can’t wait to come to work and be their best–a culture with people looking to make a difference for their customers and each other. A culture that nurtures flawless execution of work, promotes teamwork, and is fulfilling and fun. The FISH! Philosophy based on book FISH! and the fishmongers at the World Famous Pike Place Fish Market in Seattle, Washington. The fish market is some of the most profitable retail space in America. Yet it is located right near three other fish markets that sell the same fish for the same price. The market doesn’t trade on product or price; they trade on creating unique customer experiences. The fishmongers at the market work in a culture where they bring passion, energy and enthusiasm to work everyday. Any organization can create this culture that will lead to and sustain success through hard-working, dedicated people.