Blake Morgan

Customer Experience Futurist, Award Winning Keynote Speaker, and Author

  • Blake Morgan Keynote Speaker Fee Fee range is for U.S. events, depending on location and organization type

    $30,001 - $40,000

  • Languages Spoken

    English

  • Travels From

    California, USA

  • Blake Morgan Keynote Speaker Fee Fee range is for U.S. events, depending on location and organization type

    $30,001 - $40,000

  • Languages Spoken

    English

  • Travels From

    California, USA

Suggested Keynote Speaker Programs

The 8 Laws Of Customer- Focused Leadership

In a rapidly changing world filled with uncertainties, one thing remains crystal clear: customers are increasingly fickle and no longer care about loyalty to any particular company. In addition, many well-intentioned companies are falling short of customer expectations, ...

In a rapidly changing world filled with uncertainties, one thing remains crystal clear: customers are increasingly fickle and no longer care about loyalty to any particular company. In addition, many well-intentioned companies are falling short of customer expectations, despite every organization’s potential for excellence. The truth is customer experience is not what it used to be. New technologies, values, generational expectations, economic instability, – and the rapid pace of change all must be considered as you forge ahead. How do you put the customer first in the face of all these emerging trends?

  • Create a customer experience mindset.
  • eXceed longterm profit expectations by giving up short term profits.
  • Lay out your customer experience strategy creation and stick to it.
  • Embark on your 90 day get started plan.
  • Anticipate the future by being a customer experience futurist.
  • Don’t forget that employees are customers too.
  • Evaluate success and measure what can be measured.
  • Reaffirm the priority – keep CX front and center.

Learn the laws, see how the best companies apply them, and build them into your organization to become a transformational customer experience leader!

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The Four Ways To Make Customer Experience A Decision

In this speech, CX expert and best-selling author Blake Morgan walks you through her WAYS framework. Blake shares real-world examples and action items for each step in the framework. No matter where you are in the customer experience journey, this speech will help you move ...

In this speech, CX expert and best-selling author Blake Morgan walks you through her WAYS framework. Blake shares real-world examples and action items for each step in the framework. No matter where you are in the customer experience journey, this speech will help you move forward to connect with modern customers and set yourself apart from the competition.

Creating a CX mindset requires looking beyond what’s right in front of you and focusing on how you make customers feel. Blake’s framework and action items make it possible for every company to become a customer-centric success.

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About Keynote Speaker Blake Morgan

Blake Morgan was called “The Queen of CX” by Meta. She is a customer experience futurist and author of three books on customer experience. Her newest book is called “Customer-Focused Leadership: The New Rules For Building Business Around

Today’s Customer” coming out July of 2024. She was called one of the top 40 female keynote speakers by Real Leaders Magazine. Blake is a guest lecturer at Columbia University, the University of California, San Diego as well as adjunct faculty at the Rutgers executive education MBA program.

She has worked with companies like Coca-Cola, AT&T, The Federal Reserve Bank and many more. Blake contributes to Forbes and is the host of The Modern Customer Podcast. She lives in the Southern California with her husband, their two children and two dogs.

Testimonials

“Our audience simply loves Blake. She has worked with us on a variety of content marketing efforts including 1 hour webinars and 3 hour workshops. Combining rich experience in social and customer care gives Blake the credibility to help organizations of all sizes. She leads by example and has deep knowledge of relevant use cases for every social care situation. Follow Blake and learn how to improve the customer experience, save money in customer service, and contribute to the bottom line.”

Susan Ganeshan

CMO, Clarabridge

“Working with Blake to produce our webinar touching on top customer experience predictions for 2017 was a great experience. Blake’s insight into all things customer experience is second-to-none, and her real-world, practical examples are very valuable in driving home the value an optimized customer experience can deliver. I highly recommend Blake as leading authority on customer experience.”

Aaron Stein

Marketing Manager, Infor

“When we were looking for contributors to our new online magazine, Blake was the first writer I thought of because I’ve always enjoyed reading her columns in Forbes. Our editorial focus at relate.zendesk.com is on relationships (both professional and interpersonal), and Blake is a prolific writer on the topic of building great relationships between businesses and their customers. She brought us a long list of original topic ideas that were right in line with our editorial mission, and she deftly crafted our selections into compelling stories. She is fast, thorough, and remarkably easy to work with.”

Monica Norton

Marketing, Zendesk

“In 2016 I launched a social support function at Verizon to support a new video consumption app and was looking to pull in resources and expects to support that team. We leveraged internal resources and training, industry reports and analysis, and home-grown curriculum. We also invited Blake to come spend a day with us. Of all the experts, resources and perspectives I saw, Blake’s contribution was by far the most enlightened, relevant, differentiated and complete. To say that I recommend her is an understatement.”

Marc Spier

Head of Audience Care, Call Center Sales and Operations at OnCue, a Verizon company (formerly Intel Media)

“Blake is extremely knowledgeable about the nuances of communicating in social circles, recently evidenced by her significant effort to officially and successfully launch Intel’s Customer Support offering via Twitter. She was recently instrumental in ensuring our global contact centers were equipped with the skills needed to provide world-class service via Twitter around the clock.”

Debra Kerschen

Manager, Social Customer Support, Intel

Blake really brought this topic to life with a compelling and entertaining presentation for my leadership team spurring some great team thinking and discussions.

Donna M.

Chief People Officer, Walmart

We pioneered a new conference format by creating the world’s first virtual reality customer experience event and Blake was our highest rated speaker!

Dor. D

Director of Marketing, NICE

Blake’s expertise, knowledge, and ability to connect with our entire staff was valuable and left a profound impact on our organization.

Atif E.

Deputy CEO, Ontario International Airport

At our Norway event Blake was a pleasure to work with, delivered the presentation with a high level of professionalism, and received outstanding feedback from attendees.

Kristin H.

Program Manager, Tekna

Blake’s belief that companies should use empathy to make customer-centricity a key tenet of their business strategy hits the larger industry issue of poor customer service on the head.

Gina P.

President & CEO of Somos, Inc.

Many of our customers came up to me after her keynote and identified simple and impactful ways they could apply what Blake taught.

Chris C.

President, COO, CampusLogic

Blake painted a picture of the importance of a winning customer experience leveraging examples that resonated with our attendees.

Peter D.

The Clearing House

Blake has a unique ability to take a complex topic such as how technology is re-shaping the customer experience and break it down for audiences to easily understand and implement.

Matt B.

CEO, Independent Insurance Agents of Wisconsin

Blake is a true leader in the customer experience space – she is an engaging, insightful, and fun speaker.

Charlie I.

CTO, Salesforce

She’s a storyteller at heart and engages audiences with great examples of customer experiences from both the consumer and employee’s standpoint.

Lisa P.

VP Communications, Pega

Blake delivered an impactful speech and left our leadership team with inspiring ideas we could apply to our own manufacturing business.

Mark A.

VP Supply Chain, ParkerHannifin

Blake brought energy, insight, and inspiration – Blake delivers brilliantly, speaks from the heart, and provokes insightful discussions.

Leigh S.

Chief Strategy Officer, Smart Communications

Media

Article

May 9, 2023

Why Hire a Customer Service Keynote Speaker

Are you looking for ways to keep your customers happy and engaged? Do you want to elevate the customer experience...

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