Ken Blanchard

Successful organizations have one common central focus: customers. It doesn’t matter if it’s a business, a professional practice, a hospital, or a government agency, success comes to those, and only those, who are obsessed with looking after customers. Based on the newly released book Raving Fans by Ken Blanchard and Sheldon Bowles, this program focuses on three critical steps for developing “raving fans” and loyal customers. Your organization must first Decide that you want to do with customers. Since you can’t be all things to all people, it is best to focus on the things that your company does well. Next you must Discover what it is that your customers really want within that framework. Learn to listen to their needs and innovate to get those needs met. The third step is to Deliver Plus 1 percent. The key here is to consistently deliver what you say you will – and a little more. Ken Blanchard will show you how to create customers that you are your best sales force.

For any organization today to survive in the long term, it is clear that it has to be (1) customer driven, (2) cost effective, (3) fast and flexible and (4) continually improving. If that is true, what do leaders of the future have to do to make their organizations coincide with those characteristics? Ken Blanchard reflects on his observations working with organizations all over the world and help companies to not only survive but be a market leader.

No one on his or her deathbed has ever been heard saying, “I wish I had gone to the office more.” And yet we all sometimes act like we are on a treadmill. Our lives are out of balance. Ken Blanchard will share his views on “Life Management” – a method he has used to bring greater meaning and purpose to his own life and others lives. By demonstrating that business excellence comes only after personal excellence is reached, he outlines the steps you can take to reach and understand your personal mission, core values, beliefs and key goals.

It’s no secret. Change, although necessary, can often be difficult. In the work environment change can cause increased stress, low morale and decreased productivity. Thus, the ability to manage change is imperative to success. Research shows that people are naturally resistant to change. This seminar teaches you to understand the change process and to manage it effectively. You’ll learn about the stages people go through in the change process and what you need to provide in order to get the support of your team.

What would you do if someone offered you stolen trade secrets, or you discovered your boss copying confidential files? You know it’s not right but you’re on the spot, and often corporate guidelines for ethical decision-making are not clearly defined. Based on the best-selling book by Drs. Ken Blanchard and Norman Vincent Peale, this session provides a strategy for awakening the need to reconnect with both personal and corporate principals for ethics. Learn the three ethical check questions and the five principles of ethical power.