Nail Customer Experience by Putting Employee Experience First with Tiffani Bova

 When it comes to matters of guaranteeing maximum customer satisfaction and the perfect consumer experience, few speakers are as insightful as advisor, 2 time best-selling author research fellow Tiffani Bova. Named to Thinkers50’s Top 50 Business Thinker 3 times, with over 1000 keynotes delivered and decades of executive experience under her belt, she helps companies develop sustainable customer-centric approaches to business growth. 

 

Bova puts both the customer and employee at the center of business transformation, highlighting how the drive towards producing the perfect experience for the end client can often cause employees undue suffering. With her methods, customer experience is fueled by positive employee experience, and people themselves are the best enabler of business growth.

 

Her insights offer a clear path for leaders to guide their businesses through major transformations, blending high-energy presentations with practical applications that have won her the attention of several Fortune 500 organizations, MSNBC, Harvard Business Review, and Columbia University.


Looking to catalyze growth and build rock-solid customer relationships without sacrificing employee sanity? Reach out to us at info@bigspeak.com to inquire about partnering with Tiffani Bova.