In the war for customer acquisition, businesses invest millions of dollars to improve the customer experience. In doing so, it often puts greater strain on employees for diminishing returns. 

If companies were to stop and take the time to truly deconstruct the greatest areas of employee dissatisfaction, they could begin to fix these issues and show progress and good faith to their employees. They could start improving the employee experience, and in return, the customer experience will improve as well.

With economic uncertainty looming and the talent crisis growing, now is the time to align these two experiences, orchestrate a great workforce and unlock growth where the customer and employee experiences converge.

Tiffani Bova, is the global customer growth and innovation evangelist at Salesforce, and the Wall Street Journal bestselling author of Growth IQ. In her new book (and keynote with the same name), The Experience Mindset: Changing the Way You Think About Growth, (June 6, 2023), Tiffani will help you and your organization unlock unprecedented growth by putting the EX=CX equation into action. 

Why Tiffani?

• Tiffani’s new book and keynote is based on exclusive research from two Salesforce-sponsored studies of thousands of employees and c-suite executives compiled over a two and a half year period.
• As a Research Fellow at Gartner, her cutting-edge insights helped Microsoft, Cisco, Salesforce, Hewlett-Packard, IBM, Oracle, SAP, AT&T, Dell, Amazon-AWS, and other prominent companies expand their market share and grow their revenues.
• She has been named one of the Top 50 business thinkers in the world by Thinkers50 twice.
• An invigorating shot in the arm to sales teams, marketers, and leadership alike, Tiffani has spoken to more than a half a million people on six continents, consistently receiving rave reviews from audiences in a broad range of industries.

Want to strengthen both customer experience (CX) and employee experience (EX) simultaneously? Invite Tiffani Bova to speak at your next event and receive copies of her new book! Limited Spring 2023 dates are available.