Ever wonder how FBI negotiators are able to control conversations and convince people to cooperate even in the most stressful situations? Negotiation expert Chris Voss can help you and your team become more persuasive in any situation.

Whether you’re trying to get an important business deal to go in your favor, persuading someone to buy your product, or simply haggling at the flea market, Chris’ tactics will change your life. 

Chris Voss is the Former Lead International Kidnapping Negotiator for the FBI, CEO of The Black Swan Group and and -author of the national bestseller Never Split The Difference: Negotiating As If Your Life Depended On It. In his keynote, he addresses 9 effective principles for becoming more persuasive along with riveting, high-stakes stories of criminal negotiations.

NEVER SPLIT THE DIFFERENCE

After 24 years with the FBI, Chris Voss has assembled a toolbox of effective tactics for high-pressure negotiations. In his talk, Voss shares the specific things you can do to turn the tide of a negotiation in your favor—illustrating his points with both riveting, high-stakes stories of criminal negotiations and humorous, personal anecdotes from his trips to the mall alike. From why you always want to get your counterpart to say your name to why “yes” is the last thing you want to hear, Voss explains how to move a conversation along, how to startle people in the right way, and how to uncover what someone’s real motivation is. By the end of this talk, you’ll understand why a notorious terrorist once told Voss, “I hope they’re paying you a lot.”