Accountability remains a sticking point in many workplaces, with employees not taking ownership of their work, and leaders slacking when it comes to setting expectations and providing an example for their subordinates. As with all issues around corporate culture, work must start at the top. If a leader is not exemplifying the organization’s core values, it’s unreasonable to expect employees will. Rules for thee but not for me is not a good look for those teams are meant to put their trust in.

These leadership-focused speakers and consultants have over a century of experience between them in hospitality, an industry in which positive customer experiences and exemplary leaders are vital. Skillful, accountable leaders will own up to their mistakes, creating safe environments in which their team members can do the same, freeing them all up to focus on their main objective: wowing their customer, and creating a life-long connection with them.

Linda Galindo is an executive coach, author, and accountability keynote speaker who has helped thousands of professionals break through self-limiting beliefs. As the author of The 85% Solution, How Personal Accountability Guarantees Success,  she breaks down how a lack of owning results leads to failure in the personal and professional realm.

Simon T. Bailey has over 30 years of experience in hospitality, having served as the Sales Director for Disney Institute and worked with 2,300 companies across 100 countries in his career as a top peak performance speaker. Focusing on helping others unlock next level leadership skills and achieve self-actualization, he enables leaders to ultimately transform their company culture and create incredible customer experiences.

Restaurateur and author  Will Guidara is perhaps best known for his role as the founder of the acclaimed, Michelin star and James Beard award-winning Eleven Madison Park restaurant in New York City. With experience as an entrepreneur and hospitality expert, he does whatever it takes to turn others into the perfect hosts– in other words, the perfect leaders.

Dee Ann Turner is a corporate culture speaker and the former VP of Talent and HR for Chick-fil-A, where she was one of the key architects of their culture and talent system. As a bestselling author and frequent business consultant, she has over 30 years of experience shaping leaders into accountable, remarkable architects of their own success.