BigSpeak™ Speakers Bureau: Motivational Speakers | Keynote Speakers | Business Speakers
Informing and inspiring you with the latest news and views from the world’s top business speakers, CEOs, motivational speakers, celebrities, and leadership experts.
Dec 10, 2015
5 Tips for Giving Fearless Feedback
Are you still using the old “praise sandwich” model of giving feedback? That is, sandwiching your criticism between two slices of praise. If so, it’s…
Dec 9, 2015
Want A Memorable, Free Holiday Gift For Your Employees?
In a world full of cyber this-and-that, sometimes the most memorable gifts we receive are simple and heartfelt. Last week we met Andrea Procaccino, vice…
Nov 25, 2015
As we celebrate Veteran’s Day this week, our thoughts at ConantLeadership turn naturally to the virtue of courage. We often think of courage in its…
Nov 24, 2015
Ways to Keep Your Team Motivated During the Holidays
During the holidays it can be very easy for employees to lose focus and motivation. The excitement of the impending festivities can prove to be…
Oct 7, 2015
No Silver Bullet Solution to Credit Card Fraud
Written by cyber security speaker, Eric O’Neill Word is out that banks and retailers raced to meet this month’s deadline for U.S. retailers to accept…
Oct 5, 2015
What do Apple, Hilary Clinton, And The Office Of Personnel Management Have In Common?
Cyber security has been at the forefront of the news this month, projected to be a prominent topic of discussion in the next presidential election,…
Sep 11, 2015
The Secret To Turning Around Any Team In Any Business
By Peter Guber, This summer the Golden State Warriors won the highest achievement in basketball – they became the 2015 NBA Champions. However, in 2010,…
Aug 27, 2015
5 Traits Of Creative Leaders (And How To Become One)
Written by Erik Wahl, Being a leader is difficult. That’s why most of us end up taking direction from others in our professional lives. But …
Aug 18, 2015
Customer Service in the Digital Age: Customer Service Trends You Should Know in 2016
Speed, omnipresence, and individuation are all growing trends in customer service. Businesses now must be available by web, phone, email, and in person. Customer complaints…
Aug 18, 2015
What Disneyland Can Teach Us About Customer Service
60 years ago, Walt Disney founded Disneyland, and 60 years later the Disney theme parks continue to attract tens of millions of visitors each year.…
Aug 18, 2015
Customer Service in Conflict Situations
James Lloyd knows a lot about satisfied — and dissatisfied — customers. The former church minister and present-day master customer service trainer has worked with…
Aug 18, 2015
BigSpeak’s Favorite Stories of Exceptional Service
Well-known companies such as Southwest Airlines, Starbucks, Nordstrom, and Amazon are generally lauded for consistently providing exceptional customer service. Yet, there are always stories of…