BigSpeak Voice

Informing and inspiring you with the latest news and views from the world’s top business speakers, CEOs, motivational speakers, celebrities, and leadership experts.

Why Experiential Meetings Matter

Forget the fluorescent lighting and windowless rooms. Meetings have moved on. The truth is that today’s audience is expecting more when it comes to being…

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Learn from Guest CEO, Entrepreneurial Founders and Leaders from Netflix, Kayak.com, LinkedIn, oDesk, Ford, SONOS, CNN and More

At BigSpeak, we believe in going BIG. We love big ideas, big passion and big opportunities to help businesses succeed. As luck would have it,…

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5 Traits Of Creative Leaders (And How To Become One)

Written by Erik Wahl, Being a leader is difficult. That’s why most of us end up taking direction from others in our professional lives. But …

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Customer Service in the Digital Age: Customer Service Trends You Should Know in 2016

Speed, omnipresence, and individuation are all growing trends in customer service.  Businesses now must be available by web, phone, email, and in person. Customer complaints…

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What Disneyland Can Teach Us About Customer Service

60 years ago, Walt Disney founded Disneyland, and 60 years later the Disney theme parks continue to attract tens of millions of visitors each year.…

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Customer Service in Conflict Situations

James Lloyd knows a lot about satisfied — and dissatisfied — customers. The former church minister and present-day master customer service trainer has worked with…

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BigSpeak’s Favorite Stories of Exceptional Service

Well-known companies such as Southwest Airlines, Starbucks, Nordstrom, and Amazon are generally lauded for consistently providing exceptional customer service.  Yet, there are always stories of…

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BigSpeak Earns Inc. 5000 Award for Fastest-Growing Private Companies

BigSpeak Speakers Bureau Recognized for Job Creation and Exceptional Three-Year Sales Growth  Santa Barbara, August 12, 2015 — Inc.com added Santa Barbara  business, BigSpeak Speakers…

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Employee Career Development Is The Manager’s Job

By Chip Joyce Lack of career development opportunity is the best leading indicator that your company will fail to keep your talented employees, new research …

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Are the Best Employees Allergic To Your Managers?

By Chip Joyce, Companies are innovative and adaptive only if they have highly engaged employees who have those qualities. It takes strong people management skills…

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Jeff DeGraff on Inspiring Creativity in the Workplace

Inspiring creativity in the workplace is the first step towards innovation, and yet many leaders find themselves at a loss when it comes to helping…

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Why Disruptive Innovation is Key to ROI

Disruptive Innovation. Everyone wants to know what the term means and why it’s important to the bottom line, but it’s not as complicated as it…

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