BigSpeak™ Speakers Bureau: Motivational Speakers | Keynote Speakers | Business Speakers
Foremost Authority on the Nordstrom Culture, Best Selling Author and Customer Service Expert
Robert Spector is one of America’s leading experts on customer experience and employee experience. He is the author of the bestselling four-book series under the umbrella title THE NORDSTROM WAY. BusinessWeek said, “For anyone looking to understand customer service at its best, these books bubbles with insights.” THE NORDSTROM WAY to Customer Experience Excellence: Creating a Values-Driven Service Culture, was named by Forbes magazine “Top Business Book of 2017”. Robert gives entertaining keynotes to a vast array of companies, conferences, retreats, and sales meetings.
Robert Spector Keynote Speaker Fee Fee range is for U.S. events, depending on location and organization type
$10,001 - $20,000
Languages Spoken
English
Travels From
Washington, USA
Robert Spector Keynote Speaker Fee Fee range is for U.S. events, depending on location and organization type
$10,001 - $20,000
Languages Spoken
English
Travels From
Washington, USA
Robert Spector’s Key Accomplishments Include . . .
Robert Spector is one of America’s leading experts on customer experience and employee experience, and the definitive authority on Nordstrom.
He is the author of the business book classic THE NORDSTROM WAY: The Inside Story of America’s Number One Customer Service Company. BusinessWeek says, “For anyone looking to understand customer service at its best, this book bubbles with insights.”
The all-new Third Edition is THE NORDSTROM WAY to Customer Experience Excellence: Creating a Values-Driven Service Culture, which Forbes magazine selected as “Top Business Book of 2017”.
Robert’s newest book is THE CENTURY-OLD STARTUP: THE NORDSTROM WAY OF EMBRACING CHANGE, CHALLENGES AND A CULTURE OF CUSTOMER SERVICE After 30-plus years of writing and speaking about Nordstrom, Spector details how the company has adapted for120-plus years by adhering to F.A.C.T.S: Flexibility, Agility, Communication, Transformation, and Social Responsibility.
Robert gives entertaining keynotes to a vast array of companies, organizations, trade associations, conventions, corporate retreats, governmental agencies, non-
profits, and special meetings in 27 countries. He is included in the “100 Best Keynote Speakers” by DataBird Research Journal, as well as “World’s Top 30 Customer Service Professionals” by Global Gurus Research.
His other books include AMAZON.COM: Get Big Fast—the definitive story of the company, which has been translated into 18 languages, and THE MOM &
POP STORE: True Stories From the Heart of America, a memoir of practical customer service lessons learned working in his immigrant family’s butcher shop.
