When faced with tough conversations or high-stakes negotiations, it’s easy to react on impulse. In his latest Inc article, BigSpeak EVP Ken Sterling introduces the S-O-S method—Stop, Oxygenate, Seek to understand—created by JP Pawliw-Fry. This powerful approach is designed to keep you calm, focused, and in control under pressure. By adopting this method, you can enhance your communication skills and achieve more successful outcomes in even the toughest situations.

Read on to explore how this strategy can transform the way you handle workplace challenges and negotiations with clients or customers.