Creating Superfans: How to Turn Customers Into Lifelong Advocates
We’re living in an Experience Economy. Customer experience, or CX, drives over two-thirds of customer loyalty; that’s more than brand and price combined. This keynote shows why every member of a team is in the Experience Department and offers a memorable, proven five-step ...
We’re living in an Experience Economy. Customer experience, or CX, drives over two-thirds of customer loyalty; that’s more than brand and price combined. This keynote shows why every member of a team is in the Experience Department and offers a memorable, proven five-step framework to attract — and keep! — superfan customers.
Audience takeaways:
- Why the best marketing on the planet doesn’t cost anything
- How to consistently elevate ordinary customer moments into extraordinary ones
- Why superfans are the key to thriving businesses now and in the future