Mark Miller

In this talk, Mark reveals four essential moves all high-performance organizations make. They Bet on Leadership, Act as One, Win the Heart, and Excel at Execution. After over 40 years at Chick-fil-A, Mark will give your audience an accessible and easily applied guide to help leaders elevate their own leadership, the performance of their team, and strengthen the organization overall.

The Secret: What All Great Leaders Know and Do One question many leaders need answered: “What is the secret of great leaders?” Mark’s answer? Great leaders serve. If you feel preoccupied with the future, are worried about the people on your team ultimately determining your success or failure, or you’re worried about your leadership credibility, there is a reason for that. In this talk, Mark will reveal five habits that underlie leadership character and that determine a leader’s success – and teach leaders how to develop these habits. You’ll walk away knowing the secret to great leadership. Pain Point Addressed: We know our leadership is keeping us from performing at the highest level, but we don’t know where to begin improving.

The most important attribute high-performing organizations have in common is that they are well led. Every organization dreams of having enough leaders. Yet too many organizations take a haphazard or inconsistent approach to leadership development. The result is a dearth of leaders and a failure to leverage the full capacity of the enterprise. In this talk, Mark will unpack how any organization can create a culture in which leaders are routinely and systematically developed, resulting in a surplus of leaders. He even details how to nurture leaders throughout the organization, from the front lines to the executive ranks. He provides a game plan for organizations to build a culture of leadership that results in a deep leadership bench. Pain Point Addressed: We have strong leadership at the top, but if anyone left we’d be at a loss for what to do. We need to develop a leadership bench.

Self-Leadership: How Great Leaders Grow Successful leaders don’t rest on their laurels because leadership is not a title on a business card. Leadership is a living process—and life means growth. Many of us are challenged to lead others, but how are we leading ourselves down a path of personal growth? In this talk, Mark shows leaders and aspiring leaders precisely which areas to focus on so they can remain effective throughout their lives. Whether you’re a CEO or an entry-level employee, you’ll leave inspired to reflect on your life and design your own long-term growth plan—a plan that can lead not only to continuing professional success but to personal fulfillment as well. Pain Point Addressed: We spend time strategizing how to lead our teams, but rarely think about how to lead and grow ourselves.

Escape the mediocrity that ensnares so many in business and become a better, more effective leader. Have you ever wondered what it would take to scale your impact, be a better leader, or make a bigger difference in the world? The answer lies in the choices you make: about everything from how you spend your time to the way you view the world. In this talk, Mark shares the four research-based “SMART choices” the best leaders make to scale their influence and results. By teaching you how to confront reality, grow capacity, fuel curiosity, and create change, Mark will help you and your team: bring fresh eyes and fresh thinking to your leadership approach; increase your confidence in your ability to make a difference; lead at levels you never thought possible; and accelerate your learning curve so that all these benefits come faster and more naturally. Pain Point Addressed: We can’t escape the quicksand — busyness, distractions, complexity, and more, are keeping us from leading well.

Most think that in order to improve team dynamics, you must focus on such things as getting clear about team purpose and team member roles, not the importance of creating a sense of community in a team. However, Mark’s research has proven that in order to have a high-performing team it may look different than you think. The core message is that Talent, Skills, and Community are all essential to team success, and that team leaders and leaders supervising or training team leaders, need to develop all three in order to create such teams. But how? In this talk, Mark offers concrete suggestions for building teams where people know each other deeply, serve each other willingly, and genuinely care for each other. PAIN POINT ADDRESSED: We know our team dynamic is keeping us from performing at the highest level, but we don’t know where to begin improving.

Every great company has an engaged workforce, and nurturing a culture of engagement is at the heart of effective leadership. Employees who really care about their work, their coworkers, and the organization can supercharge a company’s success. But for many years, engagement has been suffering. Gallop reports that 70 percent of employees are not fully engaged on the job. In this talk, Mark draws on more than 40 years of leadership experience to teach leaders at all levels how to change the conversation and create real competitive advantage in the process. Improving engagement unleashes untapped potential in all employees. An engaged workforce is more creative, more driven, and more enthusiastic about reaching company goals. After this talk, your people will never look at work, or their leaders, the same way again. PAIN POINT ADDRESSED: Our employees are going through the motions and aren’t fully engaged, but we want them to care about their work, their coworkers, and the organization.

There is a long-standing truth in the world of organizations: talent wins. But how do you attract the best people? What do they really want? In this talk, Mark will explore his extensive research on how top performers are looking for very different things than solid contributors. Regardless of industry or title, all top performers want the same three things out of a job. You’ll walk away having identified these three critical aspects of a true talent magnet. Finally the curtain is pulled back on what leaders can do to find and retain the very best people – a strategic need every leader faces. PAIN POINT ADDRESSED: We struggle to attract and retain top talent.

After completing a global study with over 5,000 participants from ten countries, Mark exposed the most predominant culture fissures and their fixes. This talk will showcase leaders and organizations who are building strong, enduring cultures and make the case for why leaders should invest their time and energy on building culture. If you want to stay in the game and win, there are simple, actionable rules you must play by. After learning these rules and their accompanying best practices your leaders will be enabled to: clarify and communicate the organization’s cultural aspirations, reinforce the aspiration through their daily activities, and maintain relevance and vitality by constantly enhancing their culture. When leaders’ actions become more strategic and productive they give their organization a huge gift—a place where untapped potential is released and transformed into performance. PAIN POINT ADDRESSED: Our company culture is poor or simply lacks intentionality.

Great ideas don’t matter if you can’t execute. All high performance organizations have one thing in common: Execution. In this talk, Mark offers a proven, research-based method for creating workplaces where everyone performs at the highest level. Mark put the research-based methods to the test with over seventy businesses employing over 7,000 people. He came out of it with proven tools to release the untapped potential in your people, create a strong competitive advantage, and win not just on game day but every day. PAIN POINT ADDRESSED: Our teams know what to do (and they like each other), but their failure to execute is impacting the bottom line.